Privacy Policy

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About this policy

This policy explains how The Arquette handles information connected with this website, customer inquiries, text conversations, and privacy or contact-preference requests. Last updated: October 27, 2026.

Information we collect

When you contact us, we receive the information you choose to provide, such as your name, email address, telephone number, service area, and details of a catering or food inquiry. The do-not-contact form collects a phone number, the contact channels you want stopped, and a submission time. The privacy-request form collects your email, request type, optional details, and submission time. Please do not send payment-card details, government identification, medical records, or other sensitive information through these forms or by text.

Website activity and cookies

The website hosting, security, and WordPress services may process technical information such as IP addresses, browser information, requested pages, and log timestamps to operate and protect the site. Login and other essential site functions may use cookies. Menu previews and bread/side selections in this custom menu are temporary browser interactions; the theme does not submit those selections or store them as an order. This custom theme does not add advertising pixels or analytics trackers. Separate hosting tools, plugins, and external websites may have their own data practices; any optional tracking introduced to this site must be assessed and reflected in this policy and its controls before use.

Why we use information

We use information to respond to requests, discuss availability and quotes, coordinate services that have been separately confirmed, maintain necessary business records, protect the website, and honor privacy and contact preferences. Sending an inquiry or browsing the menu does not create an order, reservation, or subscription to promotional messages.

Service providers and disclosures

Authorized staff and service providers, including website hosting, email, and Talkroute messaging services, may process information needed to operate the service and respond to you. We do not sell or share mobile numbers, text-message opt-in data, or consent for third-party marketing or promotional purposes. Information may also be disclosed when required by law or reasonably necessary to protect legal rights or prevent fraud. A privacy preference does not prevent processing needed to honor that preference or comply with law.

Text messaging

By initiating a text inquiry to (855) 843-2770, you agree to receive replies from The Arquette about that inquiry. This does not enroll you in marketing texts. Consent is not a condition of purchase; you may call or email instead. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Our SMS privacy and terms provide further details. Website do-not-contact requests are recorded for staff to apply to contact lists; they do not automatically synchronize with Talkroute.

Retention and security

We keep information for as long as reasonably needed for the purpose collected, business records, dispute handling, and applicable legal requirements. We retain the minimum suppression information needed to honor do-not-contact preferences. Authorized administrators can access website privacy and opt-out records. We use access controls and reasonable safeguards, but no transmission or storage system can be guaranteed completely secure. Records may remain in backups until those backups are replaced under the applicable backup schedule.

Your choices and requests

You may ask us to review, correct, provide, or delete information associated with you, or record a preference concerning sale or advertising-related sharing, using Privacy Choices. We assess requests under applicable law, verify identity proportionately when necessary, and explain any lawful limits. We do not require an account to submit a request. We may retain information needed to comply with law, resolve disputes, or honor opt-outs. Rights and response obligations vary by location and circumstances; this policy does not claim that every privacy statute applies to the business.

Children and external services

This website is intended for general audiences and is not directed to children under 13. If you believe a child has supplied personal information, contact us to request review and deletion as appropriate. Links to delivery platforms or other external services are governed by those services’ policies when you choose to visit them.

Changes and contact

We may update this policy when our services or practices change, with the revision date shown above. Contact The Arquette at orders@thearquette.com or (855) 843-2770 with privacy questions. Use Privacy Choices for a recorded website request.

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